In these first few weeks we have had several contacts from Swiss who require the ability to purchase and receive goods into Switzerland.
There are some important things that we emphasize concerning to Extra EU countries, as always, simplicity and transparency are fundamental for us, certainly those who usually buy on the Internet already know these details but it's always good to clear for those who maybe have not many experience with the online shopping.
PRICES, TAXES AND CUSTOMS DUTIES
The prices of products for markets outside the EU do not include VAT, other taxes or customs fees, all payments of this type is handled directly by the courier who is responsible for the delivery of goods. The customer before collecting the parcel is responsible to pay all charges (those in their own country of residence) directly to the courier.
ModaYes is unable to estimate customs fees, taxes, duties as they depend on what you purchased, for more information, please contact the customs office in your country.
RETURN AND REFUND POLICY
It 's always good to right, you can return all or part of the purchased goods within 15 days of receipt.
In case of refund, we will refund to the customer for the full purchase amount, excluding any costs incurred for customs to the pick up of the goods from ModaYes.
Also for Norway and Switzerland the shipping costs for returning products are free. To return goods you must request the Return Authorization Number by following the instructions in our General Terms and Conditions of Sale.
Do not forget to fill out 5 copies of customs documents necessary to complete successfully the delivery of return.